Rental Terms

General rental terms

In case of not showing up at our rental appointment, the 20% deposit can't be refunded.
In cancellation of the reservation 7 days before the arrival the money will be refunded.

• Cash on Delivery
• Credit Card-Bank Transfer

A car rental booking can only confirm reservations according to the vehicle category and not the car model. If the booked vehicle category is not available, you will automatically upgrade to a higher category without any extra charges.

From Heraklion Airport or Port, as well as from Hotels in Heraklion, delivery and and collection will be free of charge. For all other locations an extra charge may apply depending on the location.

If the customer loses or damages the car key, has to pay for the replacement key. The customer prepays the money in advance before receiving the second key, plus any other costs to get the replacement keys in his hands.

Please return the car with the same fuel as you picked up.

We are open from 07.30 in the morning continuously until 22.00 in the evening every day.

All local taxes and V.A.T. are included in the price.

Minimum age requirement for groups A-B-B1-D is 20 years old. For all other groups 22 years old according the agreement with our company.

Drivers must have a valid driving license for at least one year. Driving licenses from EUROPEAN UNION - AMERICA - CANADA - SWITZERLAND - ISRAEL - RUSSIA - UNITED KINGDOM - UKRAINE are accepted by our Company.

All traffic violations are at the renter responsibility and have to be paid bt the renter.

The Collision damage waiver insurance (C.D.W.) is included in the rental price.
The excess amount depends on the category of the rental vehicle and is as follows.

For Groups: A-B-B1-C-D: 400€
For Groups: C1-D1-E: 600€
For Groups: E1-G-G1-H: 800€
For Groups: F-F1-K-K1: 1000€
Mixed Insurance with zero charge with one participation per day:
For Groups: A-B-B1-C-D 7€ per day
For Groups: C1-D1-E 10€ per day
For Groups: E1-G-G1-H 15€ per day
For Categories: F-F1-K-K1- 20€ per day

Damages to the lower part of the vehicle are not covered by any insurance, as well the tires of the vehicle. The driver is not covered from the insurance in case that he drives under the influence of alcohol or drugs. In case a customer causes an accident our company is not obligated to replace the vehicle.

In case of an accident, please contact us at the following telephone numbers 6945 009 430 or 6941 474 714. The vehicle should not be moved from the place of the accident before police comes .It is mandatory for the client to fill in the police report. Otherwise, the insurance becomes invalid.